Department of Biology

Faculty of Mathematics and Natural Sciences

Customer Complaint

10 - 01 - 2015 admin

Management measures of Customer complaint

  1. Customers can fill out a customer complaint form which can be downloaded here.
  2. Customer sends complaint form to Services of department biology/laboratory via email (laboratory and/or majors : biology@ub.ac.id), suggestion box (laboratory and/or majors), telephone/fax of majors (0341-575841).
  3. Recipient complaint do archiving and reporting complaint to the authorities.
  4. Recipients respond to customer complaints that complaint has been received by JBUB as long as complaint given the address of the complainant with clearly
  5. Authorized officials verify the complaint no later than 1 week
  6. Authorized officails makes an answer to customer claimants for services received.
  7. Authorized officials making service improvement steps.